Privacy
Privacy policy.
We collect only what we need to quote and carry out your installation, we do not sell it, and you can ask us at any time what we hold about you.
Who this policy covers
This policy applies to Capital Charge Co. (ABN 58 624 616 584) and to this website, capitalchargeco.com.au. It explains what personal information we collect, why, how we keep it and how you can contact us about it. We handle personal information in line with the Australian Privacy Principles.
What we collect and why
- Quote and contact details. When you use the quote form, call or email us, we collect your name, phone number, email address, suburb, vehicle make and model, and what you tell us about your home and its electrical supply. We use this to assess the job, prepare a quote and carry out the work.
- Photos you send. Photos of your switchboard, meter box and charger location are used only to assess and plan your installation.
- Technical information. Like most websites, our hosting and content delivery providers keep standard server logs (IP address, browser type, pages requested, time of request) to keep the site running securely. This site does not use advertising cookies or analytics cookies. We use Cloudflare Turnstile to protect the enquiry form from spam. It processes browser and connection information for security checks. See the Cloudflare Turnstile privacy policy.
How we use and share it
We use your information to respond to you, quote, schedule and complete your installation, and to keep records we are required to keep for electrical work. We do not sell or rent personal information. We share it only with people who need it to do the job: our own team, the suppliers we buy equipment from when a warranty registration needs your details, and service providers that host this website and our email. Where those providers store data outside Australia, we take reasonable steps to ensure it is protected.
How we keep it
Enquiry details are kept for as long as we need them to deal with your enquiry and installation, and for the period our records must be retained. We take reasonable steps to protect the information we hold from misuse, loss and unauthorised access.
Access, correction and questions
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us at hello@capitalchargeco.com.au or on 0400 331 705. If you are not satisfied with how we handle a complaint, you can contact the Office of the Australian Information Commissioner.
Changes to this policy
We update this page when our practices change. This version was published on 20 September 2026.